FAQ's
Frequently Asked Questions: Everything You Need to Know
Is the machine safe for sensitive areas (like under the belt)?
Absolutely! Our grooming machine has passed rigorous testing and received certifications from both Israeli, European and USA standards authorities, making it perfectly safe to use even in sensitive areas.
Thousands of customers across the country have shared positive reviews, which only confirms its safety and reliability.
Does the machine come with a warranty?
Yes, we offer a full one-year manufacturer’s warranty on the grooming machine.
You can enjoy peace of mind knowing you're covered for a whole year, whether it's for maintenance or unexpected issues.
Why should I choose to buy from you?
When safety and quality matter most, our products stand out. Unlike many machines on the market that fail to meet safety standards, ours are thoroughly inspected and certified.
Buying from us isn't just a purchase—it's an investment in your personal well-being.
We’ve designed our machines for smooth, safe use, even on sensitive areas. Plus, we’re always here to support you with any questions or maintenance needs.
Choosing Dumiere means choosing comfort and reliability.
When will my delivery arrive?
Our standard delivery time is 5-8 business days, while liquid products take a bit longer, typically 8-16 business days.
However, we often deliver sooner than expected. You’ll receive regular updates from us throughout the process, so you'll always know exactly when your order is arriving.
What if I’m not satisfied with the product?
We want you to be happy with your purchase! If for any reason you're not satisfied, you can return or exchange the product within 30 days of your order.
Just send the grooming machine back to us in its original packaging, and we’ll take care of the rest. Once we receive the item, we'll contact you to finalize the return or exchange.
Can the grooming machine be used underwater?
Yes! Our grooming machine is completely waterproof and can be safely used in the shower or even fully submerged.
Whether you're grooming dry or wet, the machine is designed to perform effectively in both scenarios.
Can I charge the machine after it’s been used in water?
It’s recommended to let the machine air dry for 24 hours after underwater use. Once fully dry, you can go ahead and charge it as needed.
This helps maintain the longevity and performance of the machine.
Is the grooming machine suitable for both body hair and beard trimming?
Definitely! Our grooming machine works wonders on all areas of the body—whether it's for chest, back, legs, or even your beard. It also comes with accessories to help you achieve a smooth and precise shave, no matter where you're using it.